A recording is waiting in Queue
Keep the app installed and signed in. The capture is stored on the phone and will retry when a secure connection is available. Do not remove it unless you intentionally want to discard it.
Support centre
How can we help?
Practical answers for field capture, synchronization, permissions and reviewed estimate handoff.
Need a person?
Include your iPhone model, app version and what you were doing when the issue appeared. Do not email customer recordings or passwords.
The camera or microphone does not open
Open iPhone Settings, find Mould Solutions Field, and enable Camera and Microphone. Return to the app and try again.
My field session expired
Sign in again with the current field credential. Pending captures stay on the device and can synchronize after sign-in.
A scope or estimate looks incomplete
Do not hand it off. Add the missing measurements, materials or notes, regenerate the scope, and have the responsible reviewer resolve every gap.
Does the app send quotes automatically?
No. The field app prepares information for review. Jobber handoff creates a draft only, and sending remains a deliberate human action.